Return & Refund Policy

At HumTumCart, customer satisfaction is our priority. We aim to provide a smooth, fair, and transparent shopping experience. This Return & Refund Policy explains the conditions under which returns, replacements, cancellations, and refunds may be accepted.

By placing an order on HumTumCart, you agree to the terms outlined below.

1. Eligibility for Returns or Replacement

Customers may request a return or replacement if:

- The product received is damaged

- The product received is defective

- The wrong item was delivered

- The product is significantly different from the product description

- The product is missing important parts or accessories, where applicable

To be eligible for return or replacement:

- The request must be submitted within 7 days of delivery.

- The product must be unused and in its original condition.

- Original packaging, tags, accessories, manuals, invoice, and all included items should be retained.

- Clear photos or videos must be shared where required for verification.

Products showing signs of use, physical damage caused after delivery, missing accessories, tampered packaging, or incomplete return items may not qualify for return, replacement, or refund.

2. Non-Returnable Products

Certain products may not be eligible for return or refund due to hygiene, safety, customization, usage, or operational reasons.

Non-returnable products may include:

- Personal care products

- Consumable items

- Customized or made-to-order products

- Clearance or final-sale items

- Digital products or downloadable content

- Products damaged after delivery due to misuse

- Products without original packaging or accessories

- Products installed, used, altered, or tampered with after delivery

Return eligibility may vary depending on the product category and condition of the item received.

3. Return or Replacement Request Process

To request a return or replacement, customers must contact HumTumCart support with:

- Order number

- Product name

- Issue description

- Clear photos or videos of the product and packaging

- Unboxing video, if available

Our support team will review the request and may ask for additional information if required.

If the request is approved, return pickup instructions or self-shipping instructions may be shared with the customer.

Customers should not send any product back without return authorization from HumTumCart support.

4. Replacement Policy

Eligible products may qualify for replacement subject to:

- Product availability

- Verification of the reported issue

- Product condition after return inspection

- Return pickup or return shipment completion

If replacement stock is available, HumTumCart will arrange replacement dispatch after verification.

If replacement stock is not immediately available, fresh stock may need to be arranged from the supplier. This may require additional time.

If the replacement product fails quality checking or testing before dispatch, another unit may need to be arranged. In such cases, additional time may be required to complete the replacement process.

If replacement is not possible, HumTumCart may offer an alternative product, store credit, revised timeline, order cancellation, or refund as applicable.

5. Refund Policy

Refunds may be processed in the following situations:

- Approved return requests

- Approved cancellation requests

- Failed or duplicate payments

- Product unavailable after payment

- Product cannot be arranged within a reasonable time

- Delivery location is not serviceable

- Replacement is not available and refund is approved

Approved refunds are generally processed to the original payment method or another suitable method based on operational requirements.

Refund processing usually takes 7 to 10 working days after approval. The actual credit time may vary depending on payment gateway, bank, UPI provider, card issuer, or financial institution.

Shipping charges, COD charges, payment gateway charges, or handling charges may be non-refundable unless the issue is due to a damaged, defective, wrong, or unavailable product.

6. Cancellation Policy

Customers may request order cancellation before the order is shipped, packed, processed, or arranged from the supplier.

Once an order has been shipped, packed, processed, or supplier arrangement has started, cancellation may not be accepted.

HumTumCart reserves the right to cancel orders in cases including:

- Product out of stock

- Product fails quality check or testing

- Supplier stock unavailable

- Pricing or listing error

- Non-serviceable delivery location

- Suspected fraudulent activity

- Incomplete or incorrect customer information

- Technical or operational issues

If payment has already been made for a cancelled order, an eligible refund will be initiated as per this policy.

7. Return Shipping

Depending on the product, location, and issue type:

- Return pickup may be arranged by HumTumCart, or

- Customers may be required to ship the product to an authorized return address

If the product received is damaged, defective, wrong, or significantly different from the description, return shipping support may be provided after verification.

If the return is due to customer preference, incorrect product selection, or any reason not related to product defect or wrong delivery, return shipping charges may be borne by the customer where applicable.

8. Inspection and Approval

Returned products may undergo inspection after receipt.

HumTumCart reserves the right to:

- Approve or reject return requests

- Approve or reject refund requests

- Offer replacement instead of refund where applicable

- Deduct applicable charges for damaged, used, missing, or incomplete returns

- Reject claims that do not meet policy conditions

Refunds or replacements will be processed only after verification and approval.

9. Damaged or Incorrect Product Claims

If a customer receives a damaged, defective, or incorrect product, the customer should contact support within 7 days of delivery.

To process such claims, customers may be required to share:

- Order number

- Photos of outer packaging

- Photos or videos of the product

- Description of the issue

- Unboxing video, if available

Claims reported after the eligible return window may not be accepted.

10. Product Testing and Quality Check

For certain products, HumTumCart may perform basic checking or testing before dispatch or replacement.

If a product fails testing before shipment, HumTumCart may arrange another unit before dispatch. This is done to reduce the chances of customers receiving defective products.

Because of this process, some orders or replacements may require additional time beyond the standard delivery timeline.

Customers will be informed if significant delay occurs due to stock arrangement, testing, or replacement arrangement.

11. Fraud Prevention and Fair Usage

To maintain a safe and fair shopping experience, HumTumCart may limit, reject, or cancel returns, refunds, or replacement requests in cases involving:

- Repeated return abuse

- False claims

- Suspicious activity

- Product misuse

- Unauthorized chargebacks

- Tampered or incomplete returned items

HumTumCart reserves the right to take appropriate action in such cases.

12. Contact Support

For return, replacement, cancellation, or refund assistance, please contact:

HumTumCart

Email: support@humtumcart.com

Phone/WhatsApp: +91 8448748885